20. August 2010 by John Schinnerer.

How do you feel about your employer? A new study in Perspectives on Psychological Science indicates that how happy a company’s employees are is strongly related to how well the company performs in a number of important areas - increased employee retention, improved customer loyalty, and greater profitability.

Such findings may signal a coming downturn for companies such as JetBlue whose former flight attendant recently told a customer over the loudspeaker to take a hike and then jumped out the emergency exit. Assuming more of Jetblue’s workforce is equally unhappy, the company’s profitability is likely to decrease in the short term.

Given the amount of time you spend at work, it seems reasonable that work influences how happy we are. More and more studies are documenting the connection between your attitudes towards work, your mood outside of the workplace and physical outcomes like coronary heart disease.
Come to find out, that may be merely the tip of the iceberg. Gallup scientist James K. Harter reported recently that how you perceive your work conditions also seems to have a significant effect on company profitability.

In Harter’s latest findings, Gallup examined data from over 2,000 business units (e.g., retail stores and sales offices) within 10 firms. Harter and colleagues pored over employee satisfaction surveys, customer loyalty numbers, employee retention rates, and financial performance of the organizations. Harter performed data anayses to determine the strength of relationships between employee job satisfaction and the outcome measures of the firms.

Findings showed that how employees perceive work conditions predict critical organizational outcomes. In other words, when employees hold their company in a positive light, the company was far more likely to have higher employee retention, increased customer loyalty, and improved profitability.

Unexpectedly, the findings indicate that employee perceptions influence these outcomes more than the outcomes affect employee perceptions. It may be that profitability begins with positive employee perceptions of their employer, their job and their overall contribution. Thus, happy employees seem to be key to increased profitability.

Harter suggests that ‘helping employees see the ultimate outcomes the organization is working to achieve and how they play a role in achieving those outcomes’ may be the greatest benefit managers can provide to those they supervise.

By John Schinnerer, Ph.D.
Founder Guide To Self
Award-winning author (Guide to Self: The Beginner’s Guide to Happiness)
Award-winning blogger (Top 3 in positive psychology by PostRank, Top 100 by The Daily Reviewer)
Free 216 page eBook on latest ways to increase happiness from the inside out at http://www.Guidetoself.com

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Journal References:

1.     Manon Mireille LeBlanc, Julian Barling. Workplace Aggression. Current Directions in Psychological Science, 2004; 13 (1): 9 DOI: 10.1111/j.0963-7214.2004.01301003.x

2.     H. R. Bowles, M. Gelfand. Status and the Evaluation of Workplace Deviance. Psychological Science, 2009; 21 (1): 49 DOI: 10.1177/0956797609356509

3.     Paul E. Spector. Employee Control and Occupational Stress. Current Directions in Psychological Science, 2002; 11 (4): 133 DOI: 10.1111/1467-8721.00185

4.     J. K. Harter, F. L. Schmidt, J. W. Asplund, E. A. Killham, S. Agrawal. Causal Impact of Employee Work Perceptions on the Bottom Line of Organizations. Perspectives on Psychological Science, 2010; 5 (4): 378 DOI: 10.1177/1745691610374589

Posted in Employee engagement, Executive coach, Optimal Human Functioning, Corporate Culture, Emotion & productivity, Emotion & learning, Danville CA, San Francisco Bay Area, Well-being, Happiness and Income, Workplace bullies, Anger in the workplace, Pursuing Purpose, Real Men Real Emotion, De-escalating anger, Executive leadership, National speakers, Emotion and technology, Dr. John Schinnerer, Emotional IQ, Organizational change initiatives, Measuring emotions, Managing stress, Business & psych, Realistic optimism, Customer Engagement, Happiness, Anger Management, Men's emotions, Organizational psychology, Emotional management, Emotional mind, Guide To Self Beginners Guide To Managing Emotion, Depression, Positive Psychology | Print | No Comments »

28. July 2010 by John Schinnerer.

By John Schinnerer, Ph.D.

People who apologize more earn higher salaries. That is the finding of a study done by Zogby International.

Zogby was asked by their client, The Pearl Outlet, to find out more about customers who were buying pearls as a way of apologizing. Apparently, customers were buying pearls for spouses, lovers, or significant others as a way to say “I’m sorry.”

Zogby polled nearly 8,000 men and women in the united States and what they discovered was staggering — people who sincerely apologize make more money.

Apology Numbers…

Individuals who make over $100,000 per year are almost two times as likely to say “I’m sorry” following a mistake or a disagreement than those who make $25,000 or less.

92% of those who earn more than $100,000 apologize when they feel they are at fault.

89% of individual who make between $100,000 and $75,000 are more likely to apologize after a mistake or argument

84% of those who earn between $75,000 and $50,000 report a willingness to apologize.

74% of those who make between $50,000 and $25,000 apologize readily

And only 52% of those who make less than $25,000 are open to apologizing regularly. 

It’s a near perfect predictor of how much money people make. This is a rarity - a strong relationship between income and human behavior.

So what does it mean?

The willingness to apologize is an indication of emotional intelligence, interpersonal skills, which we know to be associated with leadership and executive performance.

What’s more, the relationship between asking for forgiveness and income indicates that highly successful individuals are open to making mistakes and learning from those mistakes. Successful people are willing to break some eggs to make an omelet.

The extension of this is that successful people are more likely to ask for forgiveness than for permission. They are willing to take calculated risks which have a high probability of paying off in the future.

The other possible interpretation is that successful individuals are more comfortable in who they are, more self-assured, and thus, are less likely to get defensive when things go badly. They are strong enough to take the blame when they are wrong while realizing that they will persevere despite adverse circumstances.

If you want to read more about learning how to apologize and forgive, visit the articles section at www.GuideToSelf.com.

Latest news! There is a new Guide To Self Video Blog on free anger management classes by John at http://drjohnsblog.wordpress.com. Sign up for details and emails at the home page http://www.GuideToSelf.com.

About John Schinnerer Ph.D.

John Schinnerer is in private practice helping people learn anger management, stress management and the latest ways to deal with destructive negative emotions. He also helps clients discover optimal human functioning via positive psychology. His offices are in Danville, California. He graduated from U.C. Berkeley with a Ph.D. in psychology. John has been an executive, speaker and psychologist for over 10 years. He is President and Founder of Guide To Self, a company that coaches executives to happiness and success using the latest in positive psychology. Dr. John Schinnerer hosted over 200 episodes of Guide To Self Radio, a daily prime time radio show, in the SF Bay Area.  His areas of expertise range from positive psychology, to emotional awareness, to anger management, to executive coaching. He wrote the award-winning, “Guide To Self: The Beginner’s Guide To Managing Emotion and Thought,” which is available at Amazon.com. His blog, Shrunken Mind, was recently recognized as one of the top 3 in positive psychology on the web (http://drjohnblog.guidetoself.com).

Posted in Alamo CA, Optimal Human Functioning, Executive coach, San Ramon CA, Well-being, De-escalating anger, Apologies, Anger management therapy, Happiness and Income, Emotion & productivity, Danville CA, Guide to Self, Life coach, Dr. John Schinnerer, Forgiveness, Tips to help anxiety, Emotional management, Relationships, Organizational psychology, Men's emotions, Positive Psychology | Print | No Comments »

22. July 2010 by John Schinnerer.

Hi! My name is John Schinnerer, Ph.D. I have spent the past 20 years seeking the best, proven tools to turn UP the volume on happiness along with ways to turn DOWN the volume on negative emotions. All this leads to greater happiness and much more success.Studies have shown that success follows happiness, NOT the other way around. People LIKE to be around folks who are happy. They flock to them. Then, happy people are provided with more opportunities - in business, in relationships, and in wealth.

If you would like to be happier, I’m offering my award-winning book on happiness “Guide to Self” for FREE in pdf format. Just visit my site at Guidetoself.com. In exchange for your name and email, I will grant you instant access to the eBook! No catch. No obligation.Take the plunge! You’ll be happy you did!

John Schinnerer, Ph.D. is in private practice teaching men anger management & the latest ways to deal with destructive negative emotions. He also helps men discover happier, more meaningful lives. His Ph.D. is from U.C. Berkeley. John is Founder of Guide To Self, a company that coaches men to happiness and success. He wrote the award-winning, “Guide To Self: The Beginner’s Guide To Managing Emotion and Thought” and his blog, Shrunken Mind, was named top 3 in positive psychology (http://drjohnblog.guidetoself.com).Follow me on Twitter at http://twitter.com/@johnschin
Check out my new video blog on Real Men, Real Happiness at http://drjohnsblog.wordpress.com!
YouTube Channel at http://www.youtube.com/user/jschinnerer

Posted in Emotion & productivity, International Wellbeing Study, Executive coach, Danville CA, Emotion & learning, Curiosity, National speakers, Optimal Human Functioning, Emotion & Athletics, Self-improvement book, Happiness and Income, keys to happiness, Self-help book, Men's feelings, San Francisco Bay Area, Well-being, Gratitude, Awareness, Creativity, Guide to Self, Emotional IQ, Dr. John Schinnerer, Realistic optimism, Positive Psychology, Forgiveness, Happiness, Positive mood music, Altruism, Mindfulness, Resiliency, Consciousness, Morals and values, Parenting, Sports Psychology | Print | No Comments »

22. July 2010 by John Schinnerer.

Happiness is … being healthy, wealthy and wise

Adrian White, Analytic Social Psychologist at the University of Leicester produces first ever global projection of international differences in subjective well-being; the first ever World Map of Happiness.

UK 41st out of 178 countries for happiness.

Happiness is found to be most closely associated with health, followed by wealth and then education.

A University of Leicester psychologist has produced the first ever ‘world map of happiness.’

Adrian White, an analytic social psychologist at the University’s School of Psychology, analysed data published by UNESCO, the CIA, the New Economics Foundation, the WHO, the Veenhoven Database, the Latinbarometer, the Afrobarometer, and the UNHDR, to create a global projection of subjective well-being: the first world map of happiness.

The projection, which is to be published in a psychology journal this September, will be presented at a conference later in the year. Participants in the various studies were asked questions related to happiness and satisfaction with life. The meta-analysis is based on the findings of over 100 different studies around the world, which questioned 80,000 people worldwide. For this study data has also been analysed in relation to health, wealth and access to education.

Whilst collecting data on subjective well-being is not an exact science, the measures used are very reliable in predicting health and welfare outcomes. It can be argued that whilst these measures are not perfect they are the best we have so far, and these are the measures that politicians are talking of using to measure the relative performance of each country.

The researchers have argued that regular testing as a collaboration between academics in different countries would enable us to track changes in happiness, and what events may cause that. For example what effect would a war, or famine, or national success have on a country’s members’ happiness. .

Adrian White said: “The concept of happiness, or satisfaction with life, is currently a major area of research in economics and psychology, most closely associated with new developments in positive psychology. It has also become a feature in the current political discourse in the UK.

“There is increasing political interest in using measures of happiness as a national indicator in conjunction with measures of wealth. A recent BBC survey found that 81% of the population think the Government should focus on making us happier rather than wealthier.

“It is worth remembering that the UK is doing relatively well in this area, coming 41st out of 178 nations.

“Further analysis showed that a nation’s level of happiness was most closely associated with health levels (correlation of .62), followed by wealth (.52), and then provision of education (.51).

“The three predictor variables of health, wealth and education were also very closely associated with each other, illustrating the interdependence of these factors.

“There is a belief that capitalism leads to unhappy people. However, when people are asked if they are happy with their lives, people in countries with good healthcare, a higher GDP per captia, and access to education were much more likely to report being happy.

“We were surprised to see countries in Asia scoring so low, with China 82nd, Japan 90th and India 125th. These are countries that are thought as having a strong sense of collective identity which other researchers have associated with well-being.

“It is also notable that many of the largest countries in terms of population do quite badly. With China 82nd, India 125th and Russia 167th it is interesting to note that larger populations are not associated with happy countries.”

“The frustrations of modern life, and the anxieties of the age, seem to be much less significant compared to the health, financial and educational needs in other parts of the World. The current concern with happiness levels in the UK may well be a case of the ‘worried well’.”

The 20 happiest nations in the World are:

1. Denmark 
2. Switzerland 
3. Austria 
4. Iceland 
5. The Bahamas 
6. Finland 
7. Sweden 
8. Bhutan 
9. Brunei 
10. Canada 
11. Ireland 
12. Luxembourg 
13. Costa Rica 
14. Malta 
15. The Netherlands 
16. Antigua and Barbuda 
17. Malaysia 
18. New Zealand 
19. Norway 
20. The Seychelles

Other notable results include:

23. USA 
35. Germany 
41. UK 
62. France 
82. China 
90. Japan 
125. India 
167. Russia

The three least happy countries were:

176. Democratic Republic of the Congo 
177. Zimbabwe 
178. Burundi

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To view an interactive version of the map, download a .EPS format for publication, or to view extra information visit:http://www.le.ac.uk/pc/aw57/world/sample.html. High Definition Formats are available from University of Leicester press office: email pressoffice@le.ac.uk

Use of the map is subject to the credit line “Adrian White, Analytic Social Psychologist, University of Leicester. The data used to construct the map were extracted from a meta-analysis published by the New Economics Foundation (Marks, N. et al. (2006). The Happy Planet Index. London: New Economics Foundation).”

 From EurekAlert!

Posted in International Wellbeing Study, Emotion & productivity, Danville CA, Curiosity, Optimal Human Functioning, San Francisco Bay Area, Happiness and Income, Pursuing Purpose, Well-being, Gratitude, Altruism, Life coach, Creativity, Dr. John Schinnerer, Guide to Self, Happiness, Resiliency, Men's emotions, Emotional mind, Forgiveness | Print | No Comments »

20. July 2010 by John Schinnerer.

I spent my day Sunday creating an uplifting, elevating, and inspiring video which shares a bit that studies have shown about happiness, success and life satisfaction.

I was all pumped up after finishing this video last night. And I showed it to my wife.

After watching it, she turns to me and says, ‘In that case, SHOULDN’T you be happier?!’

Ouch, called on  my own stuff. However, the idea is not an absolute happiness. The idea is relative happiness.

We all start from different places in terms of our genetic set point for happiness. It just so happens that my set point was at a 1 or a 2 on a 10 point scale when I began my journey. So the fact that I’m now at a 6 or 7 is a massive improvement. On top of the fact that we have four children which makes the journey a little more volatile as at times it feels like you are only as happy as your least happy child (line from TV show The Middle). So we all need daily reminders like this in our lives!

Please take a look and let me know your thoughts. Please leave a comment below if it resonates with you.

Cheers,

John

Inspirational, Joyous, Elevating, Positive Video to Act as Great Daily Reminder of What is Truly Important.

The goal of life is happiness. Strive for happiness despite the inevitable vicissitudes of life!

Posted in San Ramon CA, Positive emotions and job search, Executive coach, Optimal Human Functioning, Emotion & productivity, Positive expectations, Gratitude, Curiosity, Emotion & learning, Danville CA, Self-compassion, Alamo CA, Real Men Real Emotion, Pursuing Purpose, Self-help book, Happiness and Income, Men's feelings, De-escalating anger, Awe & Elevation, San Francisco Bay Area, Well-being, Hope, Mindfulness, Staying calm, Tips to help anxiety, Happiness, Guide To Self Beginners Guide To Managing Emotion, Anxiety, Emotional IQ, Dr. John Schinnerer, Creativity, Life coach, Depression, Parenting, Men's emotions, The human brain, Relationships, Resiliency, Alexithymia, Managing Sadness, Emotional mind, Managing Anxiety, Anger Management, Positive Psychology | Print | No Comments »