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- 26. October 2011: New Tool for Depression - Focus on Positive Future Expectations
- 26. October 2011: Depressed Men Often Trade Places with Spouse Per New Study
- 23. September 2011: Going Through Divorce? Learn Self-Compassion for Best Outcome
- 10. September 2011: Mental Illness Will Hit 1 Out of 2 Adults in U.S. - Anxiety Not Well Tracked
- 24. August 2011: Less Criminal Activity and Drug Use in Happy Teenagers
- 22. August 2011: Positive Emotions Unlock Anger, Boost Innovation and Improve Physical Health
- 11. August 2011: Positive Psychology Pieces
- 28. June 2011: Are You Rational When It Comes to Money?
- 1. June 2011: New Course - Positive Psychology in Clinical Practice July 16, 2011
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Archive for the Customer Engagement Category
Happiness Is Acting According to Your Values - Live With Meaning & Purpose
17. September 2010 by John Schinnerer.
A happy, successful and satisfying life involves behaving according to a your own set of ethics, standards, or values. Values are the core beliefs upon which you operate your life. You may be aware of your core beliefs. You may not. In my experience, I’ve noticed that the vast majority of people do not have any idea what their top values are.
Remember - You Are a Worthy Individual
To get the most from your life, you must believe at your core that you are a worthy individual – worthy of love, worthy of respect, worthy of making mistakes to learn from, worthy of friendship, worthy of quality friends, worthy of appropriate boundaries, worthy of taking time to refill and renew yourself, worthy of a flourishing and fulfilling life.
Our values are the stars by which we navigate through life. Henry David Thoreau wrote, ‘The mass of men lead lives of quiet desperation.’
It Is Easy to Lose Track of Values In A Busy World
Ours is much too busy and noisy a world. Our lives take on a frenetic pace and people lose track of the values that give life meaning and purpose.
Everyone says they are for values – individuals, schools and corporations. All are quick to claim lofty ideals. The problem is their actions are not in keeping with their words, particularly at times of high emotion. Thus, we have schools that talk about treating children with compassion while verbally flagellating them in the classrooms. We have parents that profess to love their children yet rage at them behind closed doors. We have businesses that say they value their customers yet treat them as if they were unintelligent nuisances.
Ignore Values at Your Peril
People unaware of their values are more likely to be uncaring, conforming, inconsistent, and self-conflicted.
The less we know of our values, the less success and happiness we enjoy.
Clarify Your Values, Enjoy Success
The more we understand our values, the better able we are to make right choices which lead to right action even in the heat of strong emotions. This leads to integrity, happiness and prosperity.
Clarity of values leads to decisive acts of courage which are becoming exceedingly rare in this world. Don’t be driven by the whims of your emotions. Be character driven. Be value driven.
John Schinnerer, Ph.D.
Founder Guide to Self, Inc.
For a free copy of John’s award-winning book, Guide to Self: The Beginner’s Guide to Managing Emotion and Thought, visit GuideToSelf.com, enter your email and name and be rewarded with instant access to your own PDF version of the book!
Posted in San Francisco Bay Area, Well-being, Alamo CA, Optimal Human Functioning, Meaning-making, Values and ethics, Executive leadership, Courage and Anxiety, Free self-help book, keys to happiness, Self-improvement book, Pursuing Purpose, Executive coach, San Ramon CA, Happiness, Morals and values, Customer Engagement, Dr. John Schinnerer, Business & psych, Guide To Self Beginners Guide To Managing Emotion, Anger Management, Emotion & productivity, Corporate Culture, Danville CA, Assertiveness, Resiliency, Positive Psychology | Print | No Comments »
List of Experiences That Lead to Positive Emotions
14. September 2010 by John Schinnerer.
John Schinnerer Ph.D.
Guide to Self, Inc.
What are some things that make you happy?
I started a list to share with my clients. This is a list that may be used to distract oneself from negative thoughts and feelings if one so desires. This is only a partial list. It is still in the infancy stage. I would love your input. Please add what makes you happy (or proud, or awestruck, or loved, etc.) below in the comments section.
Positive emotions might include happiness, pride, curiosity, awe, gratitude, hope, compassion, anticipation, interest, curiosity, love, pleasure, satisfaction, contentment or relaxation. Feel free to add any others!
The List of Experiences That Make You Happy
Birth of child
Birth of animal (e.g. puppies, kittens)
Competing in a game (e.g. soccer, tennis, water polo, football, baseball)
Winning a game
Playing the game with honor
Promotion at work
Promotion at school (e.g. higher grade)
Reaching a short-term goal (e.g. saving up $10 for a toy)
Reaching a medium-term goal (e.g. losing 10 pounds)
Reaching a long-term goal (e.g. earning $1 million)
Achieving a milestone (e.g. finishing high school or college)
Taking pride in watching your child attain a significant milestone (e.g. first step, first job, driver’s license, marriage, birth of grandchild)
Watching your child perform a big accomplishment (e.g. great grades, athletic accomplishment, academic degree, important job)
Being thanked by your child for being their parent (any show of gratitude by your child really!)
Observing the degree to which you have grown over the years (e.g. emotionally, mentally, physically, work-related)
Completing a book or manuscript or play
Finishing a work of art (e.g. poem, painting, sculpture, picture, movie)
Being in nature
Being fully in the present moment
Enjoying pleasant memories
Relishing future feats
Coming face-to-face with a non-threatening wild animal (e.g. sea turtle, deer, moose, but NOT a bear!)
Receiving an award or honor
Being in the zone/fully engaged
Being appreciated for your hard work
Being appreciated for your unconditional love
Sexual pleasure
Savoring a delicious meal or drink
Savoring sunsets
Taking in a full moon
Anticipating an upcoming pleasurable event
Exercise
Reuniting with a person you haven’t seen in years
Hugs
Looking forward to your thoughts!
Best,
John Schinnerer, Ph.D.
Founder Guide to Self
Anger management classes now being offered online at http://drjohnsblog.wordpress.com.
Get a free copy of John’s award-winning self-help book (Guide to Self) at www.GuidetoSelf.com!!!
Posted in Optimal Human Functioning, Self-compassion, Positive expectations, Danville CA, Curiosity, Alamo CA, San Francisco Bay Area, Free self-help book, Courage and Anxiety, keys to happiness, Well-being, Gratitude, Hope, Guide to Self, Emotional IQ, Creativity, Dr. John Schinnerer, Managing stress, Staying calm, Customer Engagement, Mindfulness, Resiliency, Emotional mind, Happiness, Positive Psychology | Print | No Comments »
Failure better teacher than success. Knowledge from failure lasts longer - U of Colorado Bus. School
24. August 2010 by John Schinnerer.
University of Colorado Denver Business School study shows failure better teacher than success
Knowledge gained from failure lasts longer
DENVER (August 23, 2010) – While success is surely sweeter than failure, it seems failure is a far better teacher, and organizations that fail spectacularly often flourish more in the long run, according to a new study by Vinit Desai, assistant professor of management at the University of Colorado Denver Business School.
Desai’s research, published in the Academy of Management Journal, focused on companies and organizations that launch satellites, rockets and shuttles into space – an arena where failures are high profile and hard to conceal.
Working with Peter Madsen, assistant professor at BYU School of Management, Desai found that organizations not only learned more from failure than success, they retained that knowledge longer.
“We found that the knowledge gained from success was often fleeting while knowledge from failure stuck around for years,” he said. “But there is a tendency in organizations to ignore failure or try not to focus on it. Managers may fire people or turn over the entire workforce while they should be treating the failure as a learning opportunity.”
The researchers said they discovered little “significant organizational learning from success” but added “we do not discount the possibility that it may occur in other settings.”
Desai compared the flights of the space shuttle Atlantis and the Challenger. During the 2002 Atlantis flight, a piece of insulation broke off and damaged the left solid rocket booster but did not impede the mission or the program. There was little follow-up or investigation.
The Challenger was launched next and another piece of insulation broke off. This time the shuttle and its seven-person crew were destroyed.
The disaster prompted the suspension of shuttle flights and led to a major investigation resulting in 29 recommended changes to prevent future calamities.
The difference in response in the two cases, Desai said, came down to this: The Atlantis was considered a success and the Challenger a failure.
“Whenever you have a failure it causes a company to search for solutions and when you search for solutions it puts you as an executive in a different mindset, a more open mindset,” said Desai.
He said the airline industry is one sector of the economy that has learned from failures, at least when it comes to safety.
“Despite crowded skies, airlines are incredibly reliable. The number of failures is miniscule,” he said. “And past research has shown that older airlines, those with more experience in failure, have a lower number of accidents.”
Desai doesn’t recommend seeking out failure in order to learn. Instead, he advised organizations to analyze small failures and near misses to glean useful information rather than wait for major failures.
“The most significant implication of this study…is that organizational leaders should neither ignore failures nor stigmatize those involved with them,” he concluded in the June edition of the Academy of Management Journal, “rather leaders should treat failures as invaluable learning opportunities, encouraging the open sharing of information about them.”
###
Located on the University of Colorado Denver’s downtown campus, the Business School is the largest accredited graduate school of business in Colorado with more than 18,000 alumni. It serves more than 1,200 graduate students and 1,400 undergraduate students each year. Students and faculty are involved in solving real-world business problems as they collaborate on more than 100 projects with area businesses every semester through classroom work, guest lectures and research projects.
From EurekAlert!
John Schinnerer, Ph.D.
Founder Guide to Self
Award-winning author, blogger and speaker
For a limited time, get Dr. John’s award-winning self-help book for FREE at http://www.GuideToSelf.com. Just register with your email address and name!
Posted in Memory and recall, Optimal Human Functioning, Employee engagement, Corporate Culture, Emotion & productivity, San Francisco Bay Area, Well-being, Failure as teacher, Psychology of Success, Anger management therapy, Self-help book, Danville CA, Emotion & learning, Customer Engagement, Emotional management, Dr. John Schinnerer, Managing stress, Business & psych, Subconscious mind, Organizational psychology, National speakers, Overcoming failure, ADHD, Resiliency, Forgiveness | Print | No Comments »
Workplace Wellness Plan Saves Money Over the Long-Term, New Study Shows
21. August 2010 by John Schinnerer.
From ScienceDaily (Aug. 18, 2010) — A Midwest utility company learned firsthand that it pays to keep healthy employees fit, reaping a net savings of $4.8 million in employee health and lost work time costs over nine years.
A University of Michigan study of workplace wellness programs is one of the only longitudinal studies of its kind, said co-author Louis Yen, associate research scientist in the School of Kinesiology’s Health Management Research Center.
Over the nine years, the utility company spent $7.3 million for the program and showed $12.1 million in savings associated with participation. Medical and pharmacy costs, time off and worker’s compensation factored into the savings, said Alyssa Schultz, research area specialist intermediate.
The findings are good news for companies looking to implement wellness programs, said Dee Edington, director of the U-M Health Management Research Center and principal investigator.
“One of the advantages of the study is it shows that a sustainable program will give you savings,” said Edington, also a professor in the School of Kinesiology and a research scientist in the U-M School of Public Health. “Previous studies looked at programs that are short and intense and cover the same people.”
The U-M study differed in three important ways. First, it shows that wellness programs work long-term, even though the employees who participated aged during the study. Second, the study took into account all bottom line costs for implementing the wellness plan. For instance, indirect costs such as recruitment and costs for changing menus. Most studies include just the direct costs to the company for paying for employees who participate. But even using the very conservative U-M figures showed a cost savings, Yen said.
A third difference is that it looked at lost work time as well as pharmacy and medical costs, Schultz said. The employees who participated in all years saw those costs had increased by$96; those who participated in some of the years rose $230; and costs for those who never participated jumped by $355. The program cost $100 per year per employee whether the employee participated or not. Therefore, a participation-related savings of $257 and $125 was calculated for the employees who participated in all years and those who participated in just some years.
Slowly, companies are realizing that while insurance plans must care for sick employees, those plans must also include wellness plans to keep healthy workers healthy, Edington said.
“It’s still a large company activity, but the growth (in wellness plans) is in the medium-sized companies,” Edington said.
So what should a company do when looking for a benefit plan for employees?
“You want a benefit plan that will take care of your sick people but also keep your healthy people healthy and working,” Edington said.
Source:
The above story is reprinted from materials provided by University of Michigan.
MLA University of Michigan (2010, August 18). Workplace wellness plan saves money over the long-term, new study shows. ScienceDaily. Retrieved August 20, 2010, from http://www.sciencedaily.com /releases/2010/08/100818151824.htm
Posted in Employee engagement, Corporate Culture, Emotion & productivity, Optimal Human Functioning, San Francisco Bay Area, Happiness and Income, De-escalating anger, Well-being, Assertiveness, Mindfulness, Anxiety, Organizational change initiatives, Managing stress, Customer Engagement, Anger Management, Resiliency, Organizational psychology, Business & psych | Print | No Comments »
Happy Employees Seem To Hold Key to Profitable Organizations
20. August 2010 by John Schinnerer.
How do you feel about your employer? A new study in Perspectives on Psychological Science indicates that how happy a company’s employees are is strongly related to how well the company performs in a number of important areas - increased employee retention, improved customer loyalty, and greater profitability.
Such findings may signal a coming downturn for companies such as JetBlue whose former flight attendant recently told a customer over the loudspeaker to take a hike and then jumped out the emergency exit. Assuming more of Jetblue’s workforce is equally unhappy, the company’s profitability is likely to decrease in the short term.
Given the amount of time you spend at work, it seems reasonable that work influences how happy we are. More and more studies are documenting the connection between your attitudes towards work, your mood outside of the workplace and physical outcomes like coronary heart disease.
Come to find out, that may be merely the tip of the iceberg. Gallup scientist James K. Harter reported recently that how you perceive your work conditions also seems to have a significant effect on company profitability.
In Harter’s latest findings, Gallup examined data from over 2,000 business units (e.g., retail stores and sales offices) within 10 firms. Harter and colleagues pored over employee satisfaction surveys, customer loyalty numbers, employee retention rates, and financial performance of the organizations. Harter performed data anayses to determine the strength of relationships between employee job satisfaction and the outcome measures of the firms.
Findings showed that how employees perceive work conditions predict critical organizational outcomes. In other words, when employees hold their company in a positive light, the company was far more likely to have higher employee retention, increased customer loyalty, and improved profitability.
Unexpectedly, the findings indicate that employee perceptions influence these outcomes more than the outcomes affect employee perceptions. It may be that profitability begins with positive employee perceptions of their employer, their job and their overall contribution. Thus, happy employees seem to be key to increased profitability.
Harter suggests that ‘helping employees see the ultimate outcomes the organization is working to achieve and how they play a role in achieving those outcomes’ may be the greatest benefit managers can provide to those they supervise.
By John Schinnerer, Ph.D.
Founder Guide To Self
Award-winning author (Guide to Self: The Beginner’s Guide to Happiness)
Award-winning blogger (Top 3 in positive psychology by PostRank, Top 100 by The Daily Reviewer)
Free 216 page eBook on latest ways to increase happiness from the inside out at http://www.Guidetoself.com
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Journal References:
1. Manon Mireille LeBlanc, Julian Barling. Workplace Aggression. Current Directions in Psychological Science, 2004; 13 (1): 9 DOI: 10.1111/j.0963-7214.2004.01301003.x
2. H. R. Bowles, M. Gelfand. Status and the Evaluation of Workplace Deviance. Psychological Science, 2009; 21 (1): 49 DOI: 10.1177/0956797609356509
3. Paul E. Spector. Employee Control and Occupational Stress. Current Directions in Psychological Science, 2002; 11 (4): 133 DOI: 10.1111/1467-8721.00185
4. J. K. Harter, F. L. Schmidt, J. W. Asplund, E. A. Killham, S. Agrawal. Causal Impact of Employee Work Perceptions on the Bottom Line of Organizations. Perspectives on Psychological Science, 2010; 5 (4): 378 DOI: 10.1177/1745691610374589
Posted in Employee engagement, Executive coach, Optimal Human Functioning, Corporate Culture, Emotion & productivity, Emotion & learning, Danville CA, San Francisco Bay Area, Well-being, Happiness and Income, Workplace bullies, Anger in the workplace, Pursuing Purpose, Real Men Real Emotion, De-escalating anger, Executive leadership, National speakers, Emotion and technology, Dr. John Schinnerer, Emotional IQ, Organizational change initiatives, Measuring emotions, Managing stress, Business & psych, Realistic optimism, Customer Engagement, Happiness, Anger Management, Men's emotions, Organizational psychology, Emotional management, Emotional mind, Guide To Self Beginners Guide To Managing Emotion, Depression, Positive Psychology | Print | No Comments »